Privacy Policy

Last updated: May 2025

1. Who We Are

Not Alone is an AI-powered mental health support platform that allows users to freely express their feelings and receive emotional and professional support in a safe, confidential environment. The service is accessible at na.maxen.uk.

2. Information We Collect

• Account data: Email and login credentials provided via our authentication provider (Clerk). We do not store passwords directly.
• Session content: Chat messages, detected mood, and emotional memories extracted from conversations to improve the support we provide.
• Usage data: Session timestamps and general platform activity.
• Country: Optionally, to surface relevant local crisis resources.

3. How We Use Your Information

• Delivering personalised mental health support sessions tailored to your needs.
• Continuously improving AI models and response quality.
• Surfacing crisis support resources when we detect potential risk.
• Sending necessary operational notifications related to your account.

4. Data Sharing

We do not sell or rent your personal data to any third party. Data may be shared with technical service providers (such as OpenAI for conversation processing and Clerk for identity management) under their respective privacy policies and only to the minimum extent necessary to operate the service.

5. Data Retention

You may delete your account and all associated data at any time from the home page ("Delete my account" link). Upon deletion, all chat sessions, emotional memories, and account data are permanently and immediately erased.

6. Security

We use encrypted HTTPS connections, protected databases, and industry-standard authentication via Clerk. While we apply best-practice security measures, no electronic system can guarantee 100% absolute security.

7. Your Rights

• Access and export your personal data.
• Correct any inaccurate information.
• Delete your account and all data immediately.
• Object to data processing in certain circumstances.

8. Contact Us

For any privacy-related enquiries, please reach us at: kwd.omg@gmail.com